DiamondValet Frankfurt am Main

Es war schlimm!!! Wir haben bei Abholung 1,5 Stunden auf unser Auto gewartet. Kommunikation sehr unfreundlich. Bloß nicht dort reservieren

The approach of the company was not really customer friendly. They were not at all flexible with my requests. Demanded additional money while dropping off.

Sehr professionelle Abwicklung. Gute Erreichbarkeit.

We had the meet and great option at the Frankfurt Airport and we had an appointment time set. The person sent to do the pick up was late, which meant the parking cost more and we were asked to pay for it, even though we were on time. On dropping off the car, we called at landing and then again after we had our luggage. The phone operator told us we’re to meet and said nothing about being a while. We waited 20 minutes before we called again and were told that they were 5 minutes away, however the car did not show up for another 15ish minutes. I would suggest revising the pick and drop off procedures for this company because it was fine aside from this major inconvenience.

Nachzuschlag, trotz Abnahme des Autos und 15 Min Wartezeit in bar verlangt, kein Wechselgeld & bis heute stehen nach zusätzlich bez. 40 Euro noch 2,50 aus. Nach Rückgabe des Autos E-Akku extrem verbraucht keine Heimfahrt ohne erneutes Strom tanken für 0,79 € in der Nacht möglich - wir waren bereits viele Male mit einem Valet-Parking Unternehmen in Frankfurt & im Gegensatz zu diesem Unternehmen sonst immer gut gefahren, dieses war unterirdisch!

Bei der Fahrzeug Übergabe mussten wir 45 / 55 Minuten warten. Obwohl wir uns frühzeitig wie vereinbart gemeldet haben.